This white paper highlights key considerations whilst choosing your CRM system and how two leading CRM providers, Salesforce.com and SAP CRM, hold up against those considerations. For this comparison, we will consider the features and functionality of the on-premise version of SAP CRM.
This white paper discusses:
- Integration Needs
- Usabillity & User Experience
- Customization
- Analytics
- Support
- A comparison of the two CRM's
